Operations Manager (Fort Wayne)

About the role

Regional Services Group (RSG) delivers integrated security and janitorial services under a single contract — a model that gives our clients one point of accountability instead of two vendors pointing at each other. We're looking for an Operations Manager to run that model on the ground at our Fort Wayne manufacturing account. You will be the senior RSG presence at the site. Security officers and janitorial staff report up through you. The client's plant leadership calls you first. Your job is to make sure both service lines run so well that the client never has to think about them. This is not a desk job. You'll be walking the floor, working shifts alongside your team when coverage demands it, and responding when something happens outside of business hours. What You'll Do Operations & Coverage Build and manage weekly schedules across security posts and janitorial routes, maintaining 100% post coverage with minimal overtime Fill call-offs and open shifts — including working posts yourself when necessary Conduct daily site walks and documented quality inspections against contract scope Manage supply inventory, equipment, and consumables; control site-level spend People Leadership Directly supervise a combined security and janitorial roster; recruit, onboard, train, coach, and when necessary discipline and separate staff Deliver post orders, SOP, and safety training; verify comprehension and document completion Conduct performance check-ins and hold the team to written standards, not verbal expectations Build a bench so the account isn't one call-off away from a coverage failure Client Relationship Serve as primary day-to-day contact for client plant and facilities leadership Lead recurring service reviews; present metrics, incident summaries, and corrective actions Identify and communicate service gaps or scope expansion opportunities Compliance, Safety & Reporting Ensure incident reports, daily activity logs, visitor/badge records, and inspection documentation are complete, accurate, and submitted on time Investigate incidents, complete root-cause analysis, and drive corrective action to closure Maintain compliance with company SOPs, client site rules, OSHA requirements, and applicable Indiana regulations Own timekeeping accuracy and payroll submission for the site roster What You Bring Required 3+ years supervising front-line staff — contract security, janitorial/custodial, facilities, logistics, manufacturing, or military/law enforcement leadership all translate well Demonstrated ability to manage schedules, coverage, and labor cost in a 24/7 or multi-shift environment Strong written communication — you'll be producing reports a client and, potentially, an attorney will read Comfort with technology: scheduling software, timekeeping systems, email, mobile reporting apps Valid driver's license, reliable transportation, and ability to pass a comprehensive background check and drug screen Ability to walk a large industrial facility for extended periods and respond on-site to after-hours incidents Preferred Experience in an industrial, food manufacturing, or GMP-regulated environment Prior contract services or vendor-side account management experience Bilingual English/Spanish Familiarity with access control, CCTV, and visitor management systems Schedule & Working Conditions Primarily daytime hours with flexibility required. This account runs around the clock, which means occasional early mornings, evenings, weekends, and on-call response. Work is performed in an active manufacturing facility with exposure to varying temperatures, noise, and required PPE.

Responsibilities

• ●Managing Employees
• ●Managing and executing client expectations

Qualifications

• ●Operations Experience