Privacy Policy

Regional Security Group ("we," "our," or "us") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or contact us for services.

We comply with applicable data protection laws including the General Data Protection Regulation (GDPR) for individuals in the European Economic Area, and applicable U.S. state privacy laws.

Regional Security Group is the data controller for personal information collected through this website.

77 Monroe Center St NW, Suite 600
Grand Rapids, MI 49503
office@regional-security.com
616.318.0187

We may collect the following categories of personal information:

• Identity Data: Name, job title, company name.
• Contact Data: Email address, phone number, mailing address.
• Inquiry Data: Details submitted via our contact form including property type and project description.
• Technical Data: IP address, browser type, device identifiers, and usage data collected automatically when you visit our website.
• Communications Data: Your preferences for receiving communications from us and records of correspondence.

This Privacy Policy complies with the EU General Data Protection Regulation (GDPR) and the UK GDPR. For individuals located in the European Economic Area (EEA) or the United Kingdom, the following applies:

• Data Controller: Regional Security Group, 77 Monroe Center St NW, Suite 600, Grand Rapids, MI 49503, USA, is the controller responsible for your personal data.
• Lawful Basis: We process personal data under the lawful bases of legitimate interests (responding to inquiries and providing service information), contractual necessity (processing required to enter into or fulfill a contract), consent (where you have opted in to marketing communications), and legal obligation (where we must comply with a legal or regulatory requirement).
• International Transfers: Your data is processed in the United States. Where required, we implement appropriate safeguards, such as Standard Contractual Clauses, to ensure a level of protection equivalent to that under the GDPR. See Section 11 for details.
• Your Rights: EEA and UK residents have rights of access, rectification, erasure, restriction, portability, objection, and withdrawal of consent. See Section 9 for the full list and how to exercise them.
• Automated Decision-Making: We do not engage in automated decision-making that produces legal or similarly significant effects concerning you.
• Complaints: You have the right to lodge a complaint with your local data protection supervisory authority, or with the UK Information Commissioner's Office (ICO) if you are in the UK, if you believe our processing of your data infringes your rights.

We use collected information to:

• Respond to quote requests and service inquiries
• Provide and manage security services
• Communicate updates relevant to our services
• Improve our website and service offerings
• Comply with legal and regulatory obligations
• Prevent fraud and maintain security

We will never sell your personal data to third parties.

We may share your information with:

• Service Providers: Trusted third-party vendors who assist in operating our website and services (e.g., email platforms, CRM), bound by confidentiality agreements.
• Affiliated Entities: Blockhouse Consultants and Blockhouse Intelligence where relevant to a service request.
• Legal Authorities: Where required by law, court order, or governmental authority.

We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Contact form submissions are retained for up to 3 years. You may request deletion at any time (see Section 9).

Our website may use cookies and similar tracking technologies to improve user experience and analyze traffic. You may control cookie preferences through your browser settings. We do not use cookies for advertising purposes.

Depending on your jurisdiction, you have the right to:

• Access / Know — request a copy of the personal data we hold about you, including the categories collected
• Rectification / Correction — request correction of inaccurate or incomplete data
• Erasure / Deletion — request deletion of your data ("right to be forgotten")
• Restriction — request we restrict processing of your data
• Portability — request a machine-readable copy of your data
• Objection — object to processing based on legitimate interests
• Withdraw Consent — at any time where processing is consent-based
• Limit Sensitive Personal Information (California) — request we limit use of sensitive personal information to permitted purposes
• Non-Discrimination — we will not discriminate against you for exercising your privacy rights

California Residents (CCPA/CPRA): Under the California Consumer Privacy Act, as amended by the California Privacy Rights Act, you have the right to know what personal information we collect, request deletion, correct inaccurate information, and opt out of the "sale" or "sharing" of your personal information for cross-context behavioral advertising.

Do Not Sell or Share My Personal Information: Regional Security Group does not sell your personal information to third parties, and we do not share it for cross-context behavioral advertising purposes. No additional opt-out is required because no sale or sharing occurs. If our practices change, we will update this notice and provide an appropriate opt-out mechanism.

Other U.S. State Laws: Residents of states with comprehensive consumer privacy laws (including Virginia, Colorado, Connecticut, Utah, and others) may have similar rights. To the extent required by applicable law, we will respond to verified requests within the timeframes set by that law.

To exercise any of these rights, contact us at office@regional-security.com. We will verify your identity and respond within 30 days (or as otherwise required by applicable law).

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

If you are located outside the United States, be aware that your data may be transferred to and processed in the United States. Where required, we implement appropriate safeguards such as Standard Contractual Clauses for transfers from the EEA.

Our website and services are not directed to individuals under the age of 16. We do not knowingly collect personal data from children. If we become aware of such collection, we will promptly delete the information.

We may update this Privacy Policy periodically. The "Last updated" date at the top reflects the most recent revision. Continued use of our website after changes constitutes acceptance of the updated policy.

For privacy-related questions or to lodge a complaint, contact us at office@regional-security.com or call 616.318.0187.

If you are an EEA resident and believe we have not addressed your concern, you have the right to lodge a complaint with your local supervisory authority.